Do you have a shop I can visit?
We don’t currently have a ‘physical shop’, but offer: a Click & Collect service from our warehouse facility in Galway; courier service to anywhere on the island of Ireland and scheduled deliveries to pre-arranged areas. We will resume monthly Pop-Up Shops/events in western counties along the Wild Atlantic Way when restrictions allow this
Sign up for our newsletter or see our Facebook page feeds for events in your area. Not sure if we deliver to your area –send us a text!
How can I place an order?
How can I pay for my goods?
You can pay online via the online store checkout. COD payments (cash and card) and payment by email link are also accepted. EFT payments can be arranged.
When and how will I get my goods?
Goods can be couriered to you or collected at Barons Self Storage in Galway. We endeavour to process your order within 2 days of receipt of your order. Courier delivery schedules are dependent on the courier service we use; we currently use DPD. Please note that couriers do not insure glass. We will do out best to package glass bottles safely and securely. Should breakages happen during shipment to you, you will not be able to claim.
Contact us for Click and Collect information. Deliveries in the West of Ireland are arranged per area; delivery details are sent by text. Delivery schedules are posted our Facebook page. We are happy to discuss sending parcels by post too.
What will it cost to get my goods sent to me?
An Post rates - contact us for a quote
Parcels over 20kg - contact us for a quote
Delivery rates: Up to 50km from distribution point: €5.00
: 51km - 120km from distribution point : €6.50
: 121km - 200km from distribution point :€8.00
What if I want something you don’t stock?
Are your favourite items missing from our online shopping list? Contact us and we’ll add it to our ‘Customer Wish List’. We’ll try and add it to our inventory as soon as it is viable to do so. We are happy to order in special items for you if our wholesalers sell them in single / small quantities. A 50% deposit will be required for these special orders.
What is West Coast Kitchen's returns & exchanges policy?
If for any reason, you are not completely satisfied with your products simply email us at firstname.lastname@example.org within 14 days of receiving your order to exchange it or return it for a refund. This does not include pre-packaged handmade products with a short shelf life (e.g. fudge, home-bakes) unless there is a quality issue. Note you will be responsible for the cost of returning the package and any fees incurred for online payment/refund.
What quality assurances do you offer?
West Coast Kitchen is registered with the HSE in accordance with European Communities (Hygiene of Foodstuffs) Regulations 2006. We will only buy/sell products from food producers who are registered with the HSE.
How safe are my personal details?
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