FAQ


 Do you have a shop I can visit?

We don’t currently have a ‘physical shop’, but offer a courier service.  We arrange monthly Pop-Up Shops/events in western counties along the Wild Atlantic Way (Donegal to Cork!) . Sign up for our newsletter or see our Facebook page feeds for events in your area. Not sure if we deliver to your area –send us a text!

 

How can I place an order?

Ordering anything is fast an easy. Place your order online at www.westcoastkitchen.ie or email to orders@westcoastkitchen.ie. Text or phone orders to

087 7785208

 

How can I pay for my goods?

You can pay online via the online store checkout or by EFT. Bank account details will be sent to you on request.

 

When and how will I get my goods?

Goods can be collected at Pop-Up Shops or couriered to you. We could deliver to a mutually suitable place by arrangement.

 

What will it cost to get my goods sent to me?

An Post rates

Standard Post

Express Post

 

Cash on Delivery (COD) rates in West (calculated from Oranmore Co. Galway)

 

Delivery Area 1: 3km – 35km = €3.00

Delivery Area 2: 36km – 75km = €4.00

Delivery Area 3: 76km – 120km = €5.00

Delivery Area 4: 121km – 150km = €6.00

Delivery Area 5: 151km – 250km = €7.00 (Minimum of 6 people)

For other areas, please contact 087 7785208 for delivery quote

 

Courier Rates : €8.50 for parcels under 20kg.

Contact us for a quote

 

What if I want something you don’t stock?

Are your favourite items missing from our online shopping list? Contact us and we’ll add it to our ‘Customer Wish List’. We’ll try and add it to our inventory as soon as it is viable to do so. We are happy to order in special items for you if our wholesalers sell them in single / small quantities. A 50% deposit will be required for these special orders.

 

What is West Coast Kitchen's returns & exchanges policy? 

If for any reason, you are not completely satisfied with your products simply email us at refunds@westcoastkitchen.ie within 3 days of receiving your order to exchange it or return it for a full refund, less any delivery and handling charges you may have incurred. 

 

What quality assurances to you offer?

West Coast Kitchen is registered with the HSE in accordance with European Communities (Hygiene of Foodstuffs) Regulations 2006.

 

How safe are my personal details?

See our Privacy Policy section

 

How do I tell others about West Coast Kitchen?

We're on Facebook. Follow us there and share with friends. Thank you!