FAQ


 Do you have a shop I can visit?

We don’t currently have a ‘physical shop’, but offer: a Click & Collect service from our warehouse facility in Galway; courier service to anywhere on the island of Ireland and scheduled deliveries to pre-arranged areas. We will resume monthly Pop-Up Shops/events in western counties along the Wild Atlantic Way when restrictions allow this
Sign up for our newsletter or see our Facebook page feeds for events in your area. Not sure if we deliver to your area –send us a text!

 

How can I place an order?

Ordering anything is fast an easy. Place your order online at www.westcoastkitchen.ie or email to orders@westcoastkitchen.ie

 

How can I pay for my goods?

You can pay online via the online store checkout. COD payments (cash and card) and payment by email link are also accepted. EFT payments can be arranged.

 

When and how will I get my goods?

Goods can be couriered to you or collected at Barons Self Storage in Galway. Contact us for Click and Collect information. Deliveries in the West of Ireland are arranged per area; delivery details are sent by text.  Delivery schedules are posted our Facebook page. We are happy to discuss sending parcels by post too.

 

What will it cost to get my goods sent to me?

An Post rates - contact us for a quote

Courier Rates : €9.50 for parcels up to 20kg.

Parcels over 20kg -  contact us for a quote

Delivery rates: Up to 50km from distribution point: €5.00
                      : 51km - 120km from distribution point : €6.50
                      : 121km - 200km from distribution point :€8.00

 

What if I want something you don’t stock?

Are your favourite items missing from our online shopping list? Contact us and we’ll add it to our ‘Customer Wish List’. We’ll try and add it to our inventory as soon as it is viable to do so. We are happy to order in special items for you if our wholesalers sell them in single / small quantities. A 50% deposit will be required for these special orders.

 

What is West Coast Kitchen's returns & exchanges policy? 

If for any reason, you are not completely satisfied with your products simply email us at refunds@westcoastkitchen.ie within 3 days of receiving your order to exchange it or return it for a full refund, less any delivery and handling charges you may have incurred. 

 

What quality assurances to you offer?

West Coast Kitchen is registered with the HSE in accordance with European Communities (Hygiene of Foodstuffs) Regulations 2006.

 

How safe are my personal details?

See our Privacy Policy section

 

How do I tell others about West Coast Kitchen?

We're on Facebook. Follow us there and share with friends. Thank you!